Jordan Nature (“we”, “us”, or “our”) is an inbound tour operator and travel services company based in Amman, Jordan. We are committed to protecting your privacy and handling your personal information in a transparent, lawful, and secure manner. This Privacy Policy (“Policy”) explains how we collect, use, store, disclose, and protect your personal information when you visit our website, communicate with us, or use our travel-related services.

By accessing our website or using our services, you acknowledge that you have read and understood this Policy and agree to the collection and use of your personal information as described herein. If you do not agree with this Policy, please do not use our services. If you have any questions, you may contact us at info@jordan-nature.com.

1. About This Policy

In order to provide travel and tourism services — including planning, booking, and managing tours, accommodations, transportation, and related services — Jordan Nature needs to collect and process certain personal information.

We apply appropriate physical, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure.

For the purposes of applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) where applicable, Jordan Nature acts as a data controller in relation to personal information collected for the provision of retail travel and tourism services.

2. Personal Information We Collect

“Personal information” means any information that identifies or can reasonably identify an individual, as defined under applicable data protection laws.

Depending on the services requested, we may collect the following categories of personal information:

• Contact details (full name, residential or mailing address, telephone number, email address)
• Passport and travel document details
• Payment information (such as credit or debit card details, processed securely through authorized payment providers)
• Travel preferences and itinerary details
• Dietary requirements or health-related information, where relevant to travel arrangements

We may also collect personal information when you:

• Contact us with inquiries or requests
• Participate in promotions, competitions, or surveys
• Subscribe to newsletters or marketing communications
• Provide feedback or testimonials

Sensitive Information

In limited circumstances, we may need to collect sensitive personal information (such as health-related information or special assistance requirements) strictly for the purpose of arranging travel services. Such information is collected only where:

• It is reasonably necessary for providing the requested service;
• You have provided explicit consent; and
• Collection is permitted under applicable law.

Sensitive information is used solely for the purpose for which it was provided and is not retained longer than necessary.

3. How We Collect Personal Information

We primarily collect personal information directly from you during the course of our relationship, including when you:

• Visit or use our website
• Contact us by email, phone, social media, or in person
• Make travel bookings or inquiries
• Complete forms, surveys, or subscription requests

In some cases, we may receive personal information from a third party, such as:

• A group booking organizer or lead traveler making arrangements on your behalf
• Authorized travel partners involved in providing booked services

The person providing such information confirms that they have obtained the necessary consent from all individuals included in the booking.

You are responsible for ensuring that the personal information you provide is accurate and up to date. We are not responsible for issues arising from inaccurate or incomplete information provided to us.

4. How We Use Your Personal Information

We use personal information only for legitimate and lawful purposes, including:

• Providing and managing travel bookings and tourism services
• Communicating with you regarding inquiries, bookings, or changes
• Coordinating services with hotels, transport providers, guides, and other tourism partners
• Processing payments and issuing confirmations
• Improving our services, website, and customer experience
• Conducting internal administration, accounting, and record-keeping
• Sending marketing communications where permitted by law and where you have not opted out
• Complying with legal, regulatory, immigration, or customs requirements

Where required by law, we rely on your consent. You may withdraw your consent at any time; however, this may affect our ability to provide certain services.

5. Disclosure of Personal Information

Jordan Nature does not sell or rent your personal information.

We may share personal information only where necessary, including with:

• Hotels, airlines, transport providers, tour operators, guides, and other travel service providers involved in your itinerary
• Payment processors and IT service providers
• Professional advisers such as accountants, auditors, or legal consultants
• Government authorities where required by law (e.g. immigration or customs authorities)

All third parties are required to handle personal information in accordance with applicable data protection laws and only for the purposes for which it is shared.

6. International Transfers

As part of providing travel services, your personal information may be transferred to service providers located outside Jordan, including in countries where your travel services are delivered.

Where international transfers occur, we take reasonable steps to ensure that appropriate safeguards are in place, in accordance with applicable data protection laws, including GDPR where applicable.

7. Your Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion or restriction of processing, where applicable
• Withdraw consent for marketing communications

Requests may be submitted by contacting us at info@jordan-nature.com. We will respond within the timeframes required by law.

Please note that limiting the use of certain personal information may prevent us from providing travel services that require identification or contact details.

8. Data Security

We implement reasonable security measures to protect personal information from loss, misuse, unauthorized access, or disclosure. While we take data protection seriously, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

9. Social Media and Third-Party Links

Our website may contain social media features or links to third-party websites. These third parties operate independently and have their own privacy policies. We are not responsible for the privacy practices or content of external websites.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience. Cookies do not typically contain personal information.

You may adjust your browser settings to refuse cookies; however, some website features may not function properly as a result.

11. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:

Email: info@jordan-nature.com
Address: Amman, Jordan
P.O. Box: 940012
Postal Code: 11194

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or regulatory changes. The updated version will be published on our website with a revised date.

We encourage you to review this Policy periodically.